Provia WMS Support Analyst
Fully Remote - US
Provia WMS Support Analyst
Full Time • Fully Remote - US
Role: Provia WMS Support Analyst
Location: Remote
Position Overview:
We are looking for a Provia ViaWare WMS Version 5.5 (Now an Infor company Product)
Support Analyst to provide functional and technical support for our warehouse
management operations. The ideal candidate will act as a bridge between business users
and technical teams, ensuring smooth system operations by analyzing issues, documenting
findings, and coordinating with database administrators and developers for resolution.
Key Responsibilities:
• Serve as the first point of contact for Provia ViaWare WMS-related issues within
warehouse and logistics operations.
• Debug and analyze system issues by reviewing log files and running queries to identify
potential root causes.
• Document issues clearly with detailed findings and submit to the DBA or development
team for further action.
• Collaborate with operations, IT, and vendor teams to ensure timely resolution of system
incidents.
• Assist in validating fixes and enhancements, ensuring they align with business and
operational needs.
• Maintain a knowledge base of known issues, resolutions, and best practices for
operational staff.
• Support system updates, patches, and upgrades by conducting functional testing and
reporting results.
• Provide guidance and basic training to warehouse and transportation staff to improve
system adoption and reduce recurring issues.
Required Qualifications & Skills:
• Explicit experience with ViaWare version 5.x or 5.5 legacy ViaWare / Provia WMS
version 5.5”
• Experience reading older log file formats, older database schema from that version.
• Familiarity with Oracle DB versions that were common at the time ViaWare 5.5 was in
use. Ability to run and review Oracle SQL queries for issue analysis.
• Ability to work without always having up-to-date documentation (because with older
systems documentation tends to be spotty).
• Comfort with debugging, reverse engineering, or maintaining/dealing with legacy
interfaces or customizations.
• Strong documentation and communication skills to translate technical findings into
clear, actionable insights for business teams.
• Self-starter who can hit the ground running with proactive problem-solving mindset
and with the ability to work across operations and IT teams.
• Strong understanding of logistics and transportation industry processes.
Nice-to-Have Skills:
• Familiarity with C++ and 4GL coding for understanding system customizations.
• No Coding Skills are required, but ability to read C++ and 4GL code is nice to have
• Knowledge of warehouse automation systems, ERP or TMS integrations.
• Experience in incident tracking and ticketing systems.
Location: Remote
Position Overview:
We are looking for a Provia ViaWare WMS Version 5.5 (Now an Infor company Product)
Support Analyst to provide functional and technical support for our warehouse
management operations. The ideal candidate will act as a bridge between business users
and technical teams, ensuring smooth system operations by analyzing issues, documenting
findings, and coordinating with database administrators and developers for resolution.
Key Responsibilities:
• Serve as the first point of contact for Provia ViaWare WMS-related issues within
warehouse and logistics operations.
• Debug and analyze system issues by reviewing log files and running queries to identify
potential root causes.
• Document issues clearly with detailed findings and submit to the DBA or development
team for further action.
• Collaborate with operations, IT, and vendor teams to ensure timely resolution of system
incidents.
• Assist in validating fixes and enhancements, ensuring they align with business and
operational needs.
• Maintain a knowledge base of known issues, resolutions, and best practices for
operational staff.
• Support system updates, patches, and upgrades by conducting functional testing and
reporting results.
• Provide guidance and basic training to warehouse and transportation staff to improve
system adoption and reduce recurring issues.
Required Qualifications & Skills:
• Explicit experience with ViaWare version 5.x or 5.5 legacy ViaWare / Provia WMS
version 5.5”
• Experience reading older log file formats, older database schema from that version.
• Familiarity with Oracle DB versions that were common at the time ViaWare 5.5 was in
use. Ability to run and review Oracle SQL queries for issue analysis.
• Ability to work without always having up-to-date documentation (because with older
systems documentation tends to be spotty).
• Comfort with debugging, reverse engineering, or maintaining/dealing with legacy
interfaces or customizations.
• Strong documentation and communication skills to translate technical findings into
clear, actionable insights for business teams.
• Self-starter who can hit the ground running with proactive problem-solving mindset
and with the ability to work across operations and IT teams.
• Strong understanding of logistics and transportation industry processes.
Nice-to-Have Skills:
• Familiarity with C++ and 4GL coding for understanding system customizations.
• No Coding Skills are required, but ability to read C++ and 4GL code is nice to have
• Knowledge of warehouse automation systems, ERP or TMS integrations.
• Experience in incident tracking and ticketing systems.
This is a remote position.
Compensation: $35.00 - $45.00 per hour
We build world-class products with our innovation center using AI, ML and Cloud based technologies. We combine emerging technologies with talent solutions that enhance growth for our clients.
Empower your workforce with creative and sustainable teams that are scalable, quicker and more value-driven.
(if you already have a resume on Indeed)